Wallet support is one of the most impersonated things on the internet, because the payoff is immediate: one recovery phrase typed into one form empties a wallet for good.
What Smartable will never do
- Ask for your recovery phrase, a recovery share, a private key, your wallet password, your PIN or a backup password. There is no situation, verification step or emergency in which that is a real request.
- Ask you to sign a transaction or message to "verify", "validate", "synchronise", "unlock" or "recover" your wallet.
- Ask you to type your phrase into a website, or to install software that lets somebody see or control your screen.
Smartable has no phone line and no account that can "restore access" for you. There is no account to restore — the wallet is only on your phone.
Where real help is
This Help Center. Help & support in the app's Settings opens it. It is written help — there is no chat or ticket system behind it.
Anyone who asks for any of the things above is not Smartable, whatever name, address, avatar or logo they use — a search result with a phone number, a profile carrying the logo, a person who appeared in your messages after you asked about a problem in public.
If you already typed your phrase somewhere
Act now. Create a new wallet, write down its new phrase, and move your funds to it straight away. A phrase that has been shown to anybody is spent: treat it as known, and do not use it again.
Do the same if you signed something a stranger sent you and do not know what it was. Then check token approvals and revoke anything you do not recognise.
What the app shows
- “Help & support”
Security note
Never share your recovery phrase, private key, password or device PIN. Smartable will never ask for them or ask you to sign a transaction to “verify” or “recover” your wallet.
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