Your backup
Your recovery phrase, split backups, and what cannot be undone.
I lost my recovery phraseNobody can recover it for you — the phrase never reaches Smartable. If the wallet still opens on your phone, write the phrase down again now. If it does not, a split backup and its password are the only other way back.Smartable does not use a 13th wordSome wallets add an optional passphrase on top of the recovery phrase. Smartable has no such field — and importing a phrase that had one opens a different, empty wallet without reporting an error.What a split backup is, and how to restore from oneA split backup keeps your wallet's backup as shares in different places — any 2 of 3, or any 3 of 5, bring it back, and fewer reveal nothing. Restoring always needs the wallet password you had when you made the backup.
Security note
Never share your recovery phrase, private key, password or device PIN. Smartable will never ask for them or ask you to sign a transaction to “verify” or “recover” your wallet.